At Tomy Remote, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns
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You may request a return within 7 days of receiving your order.
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Products must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued in the original payment method, unless otherwise arranged with you.
Exchanges
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We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same product, please email us within 7 days of delivery.
Non-Returnable Items
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Certain products, due to hygiene or safety reasons, may not be eligible for return. These exclusions will be clearly mentioned in the product description.
Late or Missing Refunds
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If you haven’t received your refund within the time frame, please first check with your bank or payment provider.
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If you still have not received your refund, contact us at [email protected] and we will assist you.