Shipping Policy

At Tomy Remote, we are dedicated to delivering your orders in a secure and reliable manner. Our goal is to ensure that every purchase reaches you in perfect condition.

Order Processing

• All orders are processed after confirmation.

• You will receive a confirmation email with your order details once the order has been successfully placed.

• Orders are carefully packaged to protect your items during transit.

Delivery Process

• Deliveries are made to the shipping address provided during checkout.

• Our team works with trusted courier and logistics partners to ensure safe and timely delivery.

• A notification will be sent to you once your order has been dispatched.

Shipping Charges

• Shipping fees, if applicable, will be clearly displayed at checkout before you confirm your order.

• From time to time, we may offer free shipping promotions which will be mentioned on our website.

Order Tracking

• Once your order has been shipped, tracking details (if available) will be shared with you via email.

• You can use this information to monitor the progress of your delivery.

Issues with Delivery

• If your order arrives damaged or incomplete, please contact us at [email protected] within 48 hours of delivery so we can resolve the issue promptly.

• In case of failed delivery attempts due to incorrect address or unavailability, our support team will reach out to arrange re-delivery where possible.

Contact Us

If you have any questions or concerns about shipping, please contact our customer service team at [email protected].